Apartment building superintendent Cleveland Heep rescues what he thinks is a young woman from the pool he maintains. When he discovers that she is actually a character from a bedtime story who is trying to make the journey back to her home, he works with his tenants to protect his new friend from the creatures that are determined to keep her in our world.
Mr. Conductor's supply of magic gold dust, which allows him to travel between Shining Time and Thomas's island, is critically low. Unfortunately, he doesn't know how to get more. Meanwhile, Thomas is fending off attacks by the nasty diesel engines. Getting more gold dust will require help from Mr. C's slacker cousin, his new friend Lily and her morose grandfather, plus the secret engine.
Recently widowed after 41 years of marriage, Frank Walsh meets the outgoing Florence, sparking joy back into his life again. However, there is clear disapproval of her from his grown children, especially his eldest son Robert. As Frank and Florence grow closer in their relationship, Robert begins to change his perspective on their commitment and devotion to one another.